Refund Policy

Welcome, Commander, to Star Trek™ Fleet Command. As you explore the galaxy, forge alliances, and engage in epic battles, we are committed to ensuring that your journey through the stars is supported by clear, fair, and transparent purchase policies. This Refund Policy outlines the terms under which refund requests may be considered for in-game purchases made in connection with Star Trek™ Fleet Command.

This policy applies exclusively to digital goods and services purchased through official Star Trek™ Fleet Command channels or authorized platform partners. Covered items include—but are not limited to—premium currency (such as Latinum), ship blueprints, officer recruitment packs, upgrade materials, battle passes, cosmetic skins, and special event bundles. Physical merchandise, as well as items acquired through unauthorized sellers, are not covered by this policy.

Due to the nature of digital goods, purchases are generally non-refundable once delivered. Refunds may be considered only if the purchased content has not been used, activated, consumed, or otherwise altered, and if there is clear and verifiable evidence of a technical error, failed delivery, or unintended duplicate charge.

Refunds will not be granted in the following situations: change of mind after purchase, dissatisfaction with ship or officer performance, dissatisfaction due to balance adjustments or in-game economy changes, loss of interest in the game, purchases made from unauthorized sources, or account suspensions/bans resulting from violations of the Terms of Service.

If you have been charged but your purchased items were not delivered, or if an incorrect amount was charged, you must contact our official support team with proof of purchase. Upon verification, we may, at our discretion, process a refund to your original payment method or grant the equivalent value as in-game currency. In-game credits cannot be redeemed for cash and may only be used within Star Trek™ Fleet Command.

Some platforms or payment providers have their own refund processes. In such cases, you may be required to initiate your refund request through those systems first. Their decision may affect our ability to process your request directly.

When requesting a refund, you must include: your order or transaction ID, account ID, in-game username, a description of the purchased content, and a clear explanation of the issue. Submission of a refund request does not guarantee approval, and additional verification may be required to protect your account and the integrity of the game’s economy.

Approved refunds will be processed to the original payment method whenever possible. Processing times may vary depending on your payment provider, and we cannot expedite timelines controlled by third-party platforms or financial institutions.

We actively monitor refund activity for patterns of abuse or fraud. Requests made in bad faith, or any fraudulent activity related to purchases, may result in denial of the request, removal of items, restrictions on purchasing privileges, or permanent account penalties. If a refund is approved for delivered content, the associated items, currency, or entitlements will be removed or deactivated. If removal is not technically possible, equivalent adjustments will be made to maintain fairness and balance.

Partial refunds for bundles or multi-item packs are generally not available if any component has been used, opened, or interacted with in-game. Any such interaction counts as usage and disqualifies the content from refund eligibility.

In cases of unauthorized transactions, you must report the issue immediately. Proof of account ownership and additional verification may be required. While we will work to resolve such incidents, refunds are not guaranteed for unauthorized activity.

By continuing to make purchases and engage with Star Trek™ Fleet Command, you acknowledge and agree to this Refund Policy. Our goal is to maintain a secure, fair, and balanced game environment so that every Commander can boldly go where no one has gone before.